RETURN POLICY:

We hope you love what you ordered! But in case you don't, the following terms apply:

Equipment Returns:

All items may be returned within 30 days of purchase date.

We do not refund original shipping and handling charges or cover the return shipping fees.

Returns on equipment must be returned in the original, unopened packaging. Any equipment returns that do not meet our policy standards will not be accepted.

We do not accept exchanges on equipment or accept partial refunds for items that came as part of a set or kit.

We refund the cost of the returned merchandise as soon as we receive the delivery and send you an email to confirm that the return has been completed. Refunds are in the form of original payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.

Kit and Set Purchases Only:

For any purchase of a kit or set, we offer a 30-day money back guarantee. That means you can give our equipment a try and if within 30 days you’re not fully satisfied with your purchase, we’ll issue a full refund - no questions asked.

This refund must be requested within 30 days of purchase date and all equipment must be returned to be eligible.

Digital Membership Refunds:

Payments are nonrefundable and there are no refunds or credits for partially used periods. Following any cancellation, however, you will continue to have access to the service through the end of your current billing period. 

At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our members ("credits"). The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion. The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate us to provide credits in the future, under any circumstance.

HOW TO RETURN:

To start the return process, please click the button below and complete the questionnaire. You’ll need the email address used to place the order, as well as the order confirmation number.